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Customer Support Coordinator

Místo : Praha   Úvazek : Full-time

We are looking for a new colleague that would lead our Customer Support Team and take responsibility for continuous improvement of our service.

 

What we do

Our product is a personal finance app called Wallet (3,000,000 downloads; Editor’s choice) that helps people all around the world lead a richer life. Maybe you're using our app too!

 

Who we are 

We are a bunch of young people who believe in what we do and enjoy trying things that nobody has tried before. We have big goals but at the same time, we're aware of our challenges. Currently, we're starting a new exciting project aiming at the business market.

Article about us


What will you do?

  • Communicate with our users via email / chat
  • Respond to ratings on the Google Play / App Store
  • Report bugs to our team of developers, and help troubleshoot
  • Collect feedback from our users and share it with the rest of the team
  • Help to improve the performance and quality


You are the right candidate if you:

  • Are communicative and empathetic toward customers
  • Possess responsibility and will to improve things
  • Can solve problems calmly and effectively
  • Are able to support English users (high level in English writing)

 

Interest in mobile apps and fin-tech environment is an advantage.

 

What we offer

  • Full-time position with "home office" a few days per month
  • Friendly, informal atmosphere in inspiring start-up environment
  • Participation in our new projects and promotions
  • New challenges and opportunities to learn about fin-tech
  • Unlimited coffee, free fruits and small snacks
  • Team building, sports activities, and occasional team beer :)
  • Offices in the centre of Prague, close to metro Andel


We're looking forward to hearing from you!

BudgetBakers

BudgetBakers

Ahoj! Jsme BudgetBakers a naším produktem je aplikace Wallet, která pomáhá žít lidem po celém světě bohatší život! Možná ji používáš i ty!

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